Internet Explorer User: This site was not designed to work with your browser. Please upgrade to a modern browser to use the Inspiring Voices site. Sorry for the inconvenience. Thank you.

Firefox, Internet Explorer 8, Google Chrome, or Apple Safari

Frequently Asked Questions

 
 

Inspiring Voices Bookstore FAQs

Books Sales and Ordering

Ordering

Authors

Shipping


Book Sales and Ordering

Ordering

I am an author. How do I order copies of my own book?
Authors should call 866.697.5313 to order books at their discounted author price.

Back to top

I am a retailer. How do I place a book order?
As a retailer, you can order books at a discounted price through Inspiring Voices. To gain retailer validation and order books at a discounted price, call 866.697.5313 and follow the prompts. A retail sales consultant will help you validate your retailer status and place your order(s).

Back to top

I am a customer. How do I place a book order?
Customers can place book orders by calling 866.697.5313.

Back to top

Who can I call to place a volume book order?
If you need to place a volume book order you may contact the book sales team at 866.697.5313.

Back to top

What forms of payment do you accept?
We accept payment using Visa, MasterCard, Discover and American Express cards. To avoid the long delays that often occur when waiting for personal checks to clear the bank, we accept only certified checks and money orders. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.

Back to top

What is the return policy?
Print-on-demand orders are non returnable and non refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the book sales department at 866.697.5313 immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.

Back to top

How can I redeem a book sales promotion I heard about in an email or phone call?
Book sales promotions will be redeemable over the phone, when you call the Abbott Press book sales team at 866.697.5313 to place your book order.

Back to top

Authors

How do I receive my author discount?
Authors should call 866.697.5313 to order books at their discounted author price from the Abbott Press book sales team. The author should have his or her Customer ID number ready to receive the discount.

Back to top

Can I get a special discount for ordering multiple copies?
Please refer to the charts below to determine the discount levels for volume book orders.

 

SOFTCOVER DISCOUNTS

Book Quantity

Discount*

1-24

30%

25-49

35%

50-99

40%

100-249

45%

250-499

50%

500-999

55%

1,000-1,999

60%

2,000+

Call for a Quote

 

HARDCOVER/COLOR DISCOUNTS

Book Quantity

Discount*

1-24

20%

25-49

30%

50-99

35%

100-249

40%

250-499

45%

500+

50%

* Orders must be for a single title, same print format and shipped to single address; we cannot accommodate mix-and-match orders. All volume discount orders must be prepaid, and shipping charges are not included. Author purchases do not generate royalties and are non returnable.These purchases do not include author event discount purchases.

Back to top

Shipping

How can I track my order?
Email confirmation will be sent at the time of shipping to your email address on file. This shipping confirmation will allow the user to track purchases online.

Back to top

What are your shipping timelines?
Shipping timelines depend on the option that you select and the destination for delivery. When you're on the phone with the book sales team, you can discuss what options are available and the timeline for that option

Back to top

Who can I contact if I have a question that is not answered here?
If you have any additional questions about the bookstore, contact customer support at 866.697.5313 or by email at customersupport@inspiringvoices.com.

Back to top

Back to main FAQs directory