Book Sales & Ordering FAQ
How do I place a book order?
Can I receive a volume discount on a large book purchase?
How can I check the status of my book purchase order?
How will I know if you have received my order?
My order hasn’t arrived, what do I do?
Can I cancel my book order?
My order arrived, but it isn’t the book/quantity I specified, what do I do?
What are your returns and claims policies?
What forms of payment do you accept?
How do I get a refund for a book I’ve ordered?
When is the latest day I can order and receive a copy of my book by Christmas?
Call your book sales consultant to place a book order. If you are not sure who your consultant is, please call us toll-free at 866.697.5313. You will be directed to the appropriate contact.
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Yes. As a Inspiring Voices author, you are able to purchase copies of your book for a discounted price. You'll also receive a larger discount as you order a greater number of copies. The price of the cost per book depends on the book format and page count.
Paperback Discounts:
|
|
Book Quantity
|
Discount*
|
1-24
|
30%
|
25-49
|
35%
|
50-99
|
40%
|
100-249
|
45%
|
250-499
|
50%
|
500-999
|
55%
|
1,000-1,999
|
60%
|
2,000+
|
Call for a Quote
|
Hardcover / Color
Book Discounts:
|
|
Book Quantity
|
Discount*
|
1-24
|
30%
|
25-49
|
35%
|
50-99
|
40%
|
100-249
|
45%
|
250-499
|
50%
|
500-999
|
55%
|
1,000+
|
Call for a Quote
|
* Orders must be for a single title, same print format, shipped to single address, no mix and match. All volume discount orders must be prepaid. Author purchases are royalty exclusive and non-returnable. Does not include author event discount purchases. Shipping charges are not included. Discounts apply to your book's retail price.
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Once your order has been printed, assembled, and boxed, you will receive a second confirmation e-mail that includes your tracking number (if you selected Express Shipping).
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Once we have received your order, we will either e-mail, fax or call you and provide an order confirmation with your Sales Order Number on it. If you do not receive a confirmation message from us, then for some reason we did not receive your order. If you have any questions, please contact our Book Sales Department.
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If you do not receive your order within 30 days, please contact our Book Sales Department to inquire about the shipping status.
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Since an order is transmitted directly to the fulfillment center the minute you place it, your Print-on-Demand book order cannot be cancelled.
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Inspect your order carefully when it arrives. Any problems should immediately be reported to our Book Sales Department. Have your order number handy. If your boxes are being sent to an author event venue, make arrangements with the event coordinator to check your order so there aren't any surprises on the day of the event.
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Print-on-Demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the Book Sales Department immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.
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We accept payment using Visa, MasterCard, Discover and American Express charge cards. In order to avoid the long delays which often occur when waiting for personal checks to clear the bank, we accept only certified checks and money orders. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.
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Inspiring Voices books orders are non-refundable, except in the event of poor print quality. Please report quality or quantity issues to our Book Sales Department within three business days after receiving your order.
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When is the latest day I can order and receive a copy of my book by Christmas?
The latest day to order a hardcover copy of your book and receive it by Christmas is Tuesday, December 6. The deadline for paperback books is Saturday, December 10.
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